The poolside food huts now serve American bar food rather than fresh Mexican fish, the restaurant quality has significantly declined, the room amenities are gone so there was no in room wine and snacks, the pool is overflowing with people so there were literally no chairs open (we even did a lap with a staff member to help us and there was nothing open), they play terrible 90s pop on full blast at the main pool, the Escondido pool is full of rowdy drunk people, there were no open chairs at the beach, the pool music was so loud we could hear it in our room even with the doors closed, the concierge pool service app and the personal room butler is gone, and the worst insult to injury was on our 2nd stay we paid $900 more than our friends did to have an ocean view and we had the EXACT same room they did - in fact theirs was probably a little better! It makes me very sad to see how much this hotel has changed because it was phenomenal when it first opened. All of the things I loved about it are now gone. I’m really sad to see how much this hotel has deteriorated because after my first stay in 2017 it was my favorite hotel/resort and the gold standard for all other stays but now it’s absolutely awful. I stayed here for my third and final time in March 2022. You will be delighted at your choice! We will certainly be back!… I highly recommend staying at Unico 20 87. Thank you Martha, Leidy Ddc Cordova, Marvin and all of the extremely hard working staff that helped make our stay so pleasurable ?. The chocolate making class was unique, interesting, hands on and extremely tasty! Yummy. Poolside dining was most excellent with salads, chicken strips, burgers, pizza from a wood fired oven, guacamole, ceviche and so many other wonderful tasty treats! Luna Leticia always kept our room neat tidy and smelling oh so beautifully tropical with the available aromatherapy choices. Great food was available whenever we wanted something to eat. Guadalupe & other caring staff kept the drinks flowing at our poolside loungers & cabana. Everyone was happy when Alejandro was on duty! Fernando our poolside bartender makes the best tasting drinks and he introduced us to 400 Rabbits Mezcal. Mario was the most attentive and interesting waiter that we have ever had! Lauren, Juan & Javier - thank you for helping us make the most out of our two week vacation! You guys really hit home run after home run! Outstanding! Diamanté and Angel at Mi Carisa, a most excellent Italian restaurant - we loved the special attention to DonnaLee’s birthday celebration! The Mariachi/waiters birthday song in Spanish was memorable! We will never forget your hospitality! Alejandro was the best poolside captain we most certainly will ever have. The staff was exemplary in every way! Special mention going out to Mario in Mura House the Japanese restaurant. It’s easy to say that we had a very comfortable, relaxing, exhilarating and pampered two weeks at Unico 20 87. The pool and outdoor areas are inviting, fun filled or quiet and extremely relaxing with excellent pool food and bottomless drinks expertly prepared. Our room was large and extremely well appointed and very quiet. The restaurants are diverse with large menues to choose from. The facilities are relatively new and in spectacular shape. We recently returned from a most excellent stay at Unico 2087 resort near Tulum Mexico.
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